Last Updated: February 2026
At LiblibHub, we aim to be as flexible as possible while protecting our teachers’ time. By booking a lesson or purchasing a package, you agree to the following terms:
1. The 24-Hour Cancellation Rule
- Rescheduling: You may reschedule any lesson with at least 24 hours’ notice at no extra cost using the link in your confirmation email.
- Late Cancellations: Lessons cancelled or rescheduled with less than 24 hours’ notice will be charged in full (or one lesson will be deducted from your package).
2. No-Show Policy
We understand that delays happen. However, our teachers will only remain in the digital classroom for the first 15 minutes of the scheduled session.
- If the student does not join within the first 15 minutes, the lesson is marked as a “No-Show.”
- Result: No-shows are charged in full and are not eligible for a refund or a make-up session.
3. Refunds for Lesson Packages and Single Lesson Purchases
- Eligibility: You may request a refund for the unused portion of any lesson package within 30 days of the original purchase.
- Calculation: If a refund is requested after one or more lessons have been used, the used lessons will be billed at the standard single-lesson rate rather than the discounted package rate. The remaining balance will then be refunded.
- Administrative Fee: All package refunds are subject to a $15 administrative fee to cover payment processing and setup costs.
- Completed Lessons: Lessons that have already been attended or marked as No-Shows are not eligible for a refund.
- Single Lesson Purchases: You may request a refund for any unused single lesson within 30 days of the original purchase. A $5 administrative fee applies. Lessons that have already been attended or marked as No-Shows are not eligible for a refund.
4. Trial Lessons
- Due to the discounted nature of our Discovery Session Lessons, these sessions are strictly non-refundable. If you cannot make your trial, you must reschedule at least 24 hours in advance.
5. Technical Issues
- Students are responsible for ensuring they have a stable internet connection and working equipment. LiblibHub is not responsible for lesson time lost due to student-side technical difficulties.